RETURNS AND EXCHANGES

If, within thirty (30) days of purchase, you wish to return or exchange your tent for any reason, we will exchange it for another model or refund your money, less a 10% restocking fee. The tent must be received in new, merchantable condition. This satisfaction guarantee does not include shipping, crating, or additional charges for upgrading to a higher-priced model. The refund will include only the price paid for the sale. Any additional or higher shipping costs required to return the Product shall be borne by the Customer, as well as any duties and costs relating to the storage of goods. Please note that the return is understood to have been executed upon completion of the return and delivery of the Product to Autohome USA. The responsibility for returning the Product lies with the Customer.

The return shall be deemed to have been properly exercised if the following conditions are fully met:

  • a notice is sent by e-mail to request a Return Authorization Number from Autohome USA within thirty (30) calendar days from the date on which the Customer received the Product, containing all the required information;
  • the Product must not have been used or damaged; We do not accept returns of used goods;
  • Product must be returned in its original wrapping and in the packaging received by the Customer.

After Autohome USA has received the return and checked that all requirements have been met, Autohome USA will send an e-mail confirming the acceptance of the returned goods and issue a corresponding Return Authorization Number. The refund will be activated as soon as possible and, in any case, within fourteen (14) days of receipt of the returned goods. The Authorized Seller will make the refund referred to in the first paragraph using the same payment system chosen by the Customer on their initial purchase. Autohome USA and the Authorized Seller may withhold the refund until they have received the return of the Product or until the Customer has proved that they have returned the Product. The Customer is responsible for the return and shipping of the Product, for any decrease in the Product value resulting from its handling, use, or for any tampering and/or misuse that causes damage to the item.

The return procedure is considered completed upon receipt by the Customer of the return of funds minus a 10% restocking fee and freight fee's if applicable.

Autohome fiberglass shells are handcrafted products manufactured through accurate manual techniques; therefore, it is possible to have weight variations, in the range of 10 %. The Autohome logo and product decal may vary from the product images on our website depending on available materials the during the manufacturing process, this does not effect the functionality of the product.  Replacement decals may be purchased directly from Autohome USA/Autohome North America by contacting us at sales@autohomeus.com 

Please visit our Autohome USA Product Warranty page for more information about warranty claims.