Freight Shipping Zones

 

FREIGHT & SHIPPING COST ZONES

For rooftop tent freight shipments within the contiguous United States; states which are located on the North American continent south of the U.S. border with Canada, plus the District of Columbia. 

The freight shipping costs for Roof Tents will be determined as follows:

Contiguous United States

Zone A Western United States $ 400.00
Zone B Central United States $ 450.00
Zone C Eastern United States $ 500.00
Zone D Alaska, Hawaii, Canada, and Mexico Contact us
Zone E Land Rover x Autohome Defender Tent $ 500.00*

 

Zone A:   Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington State, Wyoming

Zone B:   Arkansas, Iowa, Kansas, Louisiana, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Texas

Zone C:   Alabama, Connecticut, Delaware, Washington D.C., Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin

Zone D:   Alaska, Hawaii, Canada & Mexico

Zone E:   *Land Rover x Autohome Defender Tent ships for $500.00 within the all contiguous United States due to the size of the item.

Freight shipping costs and services encompass the delivery of your rooftop tent to your residence or a commercial location. The freight carrier is contracted to transport the item from the freight truck to your driveway, parking lot, or loading dock. Please note that the contracted services DO NOT include inside delivery, garage delivery, installation services, or the removal of pallet and packaging materials.  If you require any additional services please contact us for a personalized quote. 

We are dedicated to collaborating with you to address any concerns.  Please contact us at sales@autohomeus.com or 888.852.2359 for shipping quotes involving multiple tents to one address or for addresses not specified in a zone above. 

TRANSPORT AND PACKAGING | Roof Tents

All products are packed in a sturdy cardboard box with internal protections, surrounded by a protective crate. Goods are sold Freight On Board (“FOB”), which means that once the carrier picks up the Product from the Autohome USA Warehouse or an Authorized Seller, Autohome USA and the Authorized Seller is no longer responsible for the Product.
1
Before accepting the goods at the destination, please make sure the packaging is intact; if you find tampered packaging, missing packages, or damage to the crate, tent, or cardboard box, declare and report it on the transport documents, having the carrier countersign the notes for acknowledgment of receipt prior to the driver leaving.
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Due to insurance protocols, Autohome USA is not able to accept delayed reports or complaints pertaining to delivery. These must be noted on the delivery paperwork and must include the receiver’s signature as well as the signature of the delivery driver.

We do not accept late reports or complaints of damaged goods.

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It is the responsibility of the recipient signing for the received Product to inspect and note any and all problems before the delivery person leaves the property. Before taking delivery, make sure the packaging is undamaged. If any packaging cases are missing, damaged, or appear to be tampered with, take photos, report this on the transport document and ask
the person making the delivery to sign the report before accepting the goods. Failure to do will impact the ability to make a claim to the insurance company for damages.

Autohome USA cannot be held responsible for damage noticed after the delivery has been accepted and signed for. If unreported damage is discovered, Autohome USA will assist you in contacting the freight company, but you must call the freight inspector, and you must file the claim. Ultimately, it is the freight company’s responsibility to deliver the shipment in good condition. It is the consignee’s responsibility to inspect and sign for the Product and note any damage. If you have a neighbor sign for the shipment, they are acting on your behalf and should follow the same accepting procedure. Deliveries without the accessories ordered or other missing items (due to their non-availability in the Warehouse) shall not give rise to disputes or claims of any kind. If the goods are not accepted, all the expenses arising shall be borne by the Customer.

 

Shipments outside of the contiguous United States; to include Alaska, Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico:

Alaska, Hawaii, and US territories:  Please contact us at sales@autohomeus.com or +1 888.852.2359 for a direct shipping quote.

Countries outside of the United States:  Please contact us at sales@autohomeus.com or +1 888.852.2359 for direct assistance.