Roof Top Tent Shipping Zones

AUTOHOME® USA 

*Terms and Conditions for Free Shipping Promotion:

In Stock tent models only. Please use Promo Code SUMMER upon check out.

*Valid for up to $500.00 off of shipping zone fees, applicable to the contiguous United States for In Stock tent inventory only.  Promotional code is valid on orders placed after 12pm PDT June 15th 2022, not valid in combination with any other discounts, not valid for wholesale accounts. Canceling items, or changing your shipping address may affect your orders eligibility for free shipping. Promotion applies to online retail orders placed directly through our website(s), autohomeus.com or autohome.store.com. The qualifying order will ship via the most cost-effective ground freight service which will be selected at Autohome USA's discretion.  Excludes additional fees associated with White Glove delivery, installation, or removal of any goods or materials. Promotional discount code will not be applied after an order has been placed by the customer. Promotional code holds no cash value. 

Shipping Zone Fees for Roof Tents

Zone A Western United States $ 400.00
Zone B Central United States $ 450.00
Zone C Eastern United States $ 500.00
Zone D Alaska & Hawaii, Canada and Mexico  Contact us
Zone E Land Rover x Autohome Defender Tent 

$ 500.00*

Zone F X-Large Roof Top Tents  $ 900.00**

 

Zone A:   Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington State, Wyoming

Zone B:   Arkansas, Iowa, Kansas, Louisiana, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Texas

Zone C:   Alabama, Connecticut, Delaware, Washington D.C., Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin

Zone D:   Alaska, Hawaii, Canada & Mexico

*Zone E:   Land Rover x Autohome Defender Tent ships for a flat rate $500.00 within the contiguous United States due to the size of the item. 

**Zone F:   X-Large Roof Top Tent ships for a flat rate $900.00 within the contiguous United States due to the size of the item. 

Please contact us at sales@autohomeus.com or 888.852.2359 for shipping quotes involving multiple tents to one address or for addresses not specified in a zone above. 

Please reach out to us immediately should you encounter any delivery issues or have any questions regarding the installation or use of your tent. You can reach us at 888.852.2359, Ext. 1 for Sales and Customer Service.

TRANSPORT AND PACKAGING

All products are packed in a sturdy cardboard box with internal protections, surrounded by a protective crate. Goods are sold Freight On Board (“FOB”), which means that once the carrier picks up the Product from the Autohome USA Warehouse or an Authorized Seller, Autohome USA and the Authorized Seller is no longer responsible for the Product.
1
Before accepting the goods at destination, please make sure the packaging is intact; if you find tampered packaging, missing packages, or damage to the crate, tent, or cardboard box, declare and report it on the transport documents, having the carrier countersign the notes for acknowledgment of receipt prior to the driver leaving.
2

Due to insurance protocols, Autohome USA is not able to accept delayed reports or complaints pertaining to delivery. These must be noted on the delivery paperwork and must include the receiver’s signature as well as the signature of the delivery driver.

We do not accept late reports or complaints.

3

It is the responsibility of the recipient signing for the received Product to inspect and note any and all problems before the delivery person leaves the property. Before taking delivery, make sure the packaging is undamaged. If any packaging cases are missing, damaged, or appear to be tampered with, take photos, report this on the transport document and ask
the person making the delivery to sign the report before accepting the goods. Failure to do will impact the ability to make a claim to the insurance company for damages.

Autohome USA cannot be held responsible for damage noticed after the delivery has been accepted and signed for. If unreported damage is discovered, Autohome USA will assist you in contacting the freight company, but you must call the freight inspector, and you must file the claim. Ultimately, it is the freight company’s responsibility to deliver the shipment in good condition. It is the consignee’s responsibility to inspect and sign for the Product and note any damage. If you have a neighbor sign for the shipment, they are acting on your behalf and should follow the same accepting procedure. Deliveries without the accessories ordered or other missing items (due to their non-availability in the Warehouse) shall not give rise to disputes or claims of any kind. If the goods are not accepted, all the expenses arising shall be borne by the Customer.