TRANSPORT AND PACKAGING
TERMS & CONDITIONS OF SALE
The following terms and conditions ("Conditions of Sale") shall apply to all sales relating to roof top tents (for vehicles) hereinafter referred to as the "Products” which the "Customer" can order from Autohome USA, Inc. headquartered in Carson City, Nevada hereinafter referred to as “Autohome USA”; “Autohome North America” or “the Seller”, by accessing the Internet site identified by the autohomeus.store.com domain name (the “website” ). These Conditions of Sale apply exclusively to purchases made directly on the Website. The Conditions of Sale applicable to orders placed via the Website are the conditions in effect when the order is placed. When you click the "accept" box in the order confirmation section of the Website, before placing your order, you confirm that you have fully read, understood, and accept the Conditions of Sale. If you reject the Conditions of Sale, you will not be able to order any product on the Website.
Care and maintenance is an integral part of our product, please be sure to read the care and maintenance manual that comes with your product so you can make your investment last.
2. WHO CAN MAKE THE PURCHASES
The sales offer and the sale of the products which can be found on this site are intended exclusively for persons residing or domiciled in the United States of America. Please note that in transactions outside of the United States of America, the sales price does not include VAT, taxes, and duties that will be charged to the Customer and will be calculated and charged to the Customer by the competent authorities. Shipping costs never include charges for the fulfillment of obligations related to the customs clearance of the products; the Customer will pay VAT and duties at the time of delivery. Moreover, costs related to the storage of goods beyond the terms are not included in the sales price. Purchases may only be made by persons who
- have reached the age of majority (eighteen years in the United States of America)
- have the legal capacity to enter into contracts; in case of minors or persons not legally able to enter into a contract, a parent or legal guardian must enter into an order on their behalf and accept these Terms of Sale. Any orders placed in breach of these provisions will be declared null and void. It is only possible to proceed with a purchase after registering on the website.
3. AVAILABILITY OF THE PRODUCTS
All orders placed on the Website are subject to availability and acceptance by Autohome USA, which reserves the right to modify the range of articles offered on the Website without notice. The Customer Service and the product pages on the Website provide all the information relating to the products and their availability.
If the products selected by the Customer are wholly or partially unavailable, the Seller shall inform the Customer. In the event of payment, the Seller shall refund the price paid and the order shall be deemed canceled. If the Customer wishes to maintain their order and wait in queue for inventory to be available, the Customer will make the Seller aware that they agree to a Backorder or Special Order status and the Seller shall fulfill the order when the inventory is available.
4. PERSONAL INFORMATION
To place an order on the Website, the Customer will be required to register and, in particular, to provide valid and up-to-date personal information, including name, surname, residential address, postcode, tax code, and e-mail address. This information is necessary for the correct management of the purchase; we, therefore, invite the Customer to provide accurate and truthful information.
The Seller and the manager of the site are exempt from any liability for any personal information not corresponding to the truth.
If you wish to place orders on the Website, the order placed will be handled as specified below. The information relating to the products, with the relevant codes, is available on the website with reference to each product present therein. Before proceeding with the purchase, the user must register on the site by filling in the "Customer card". Once registered, the Customer may proceed to choose the Products. The Customer must then click on "purchase online" to add the Product to the selection and proceed with the purchase and in the same way add further Products to the cart. The Customer may view, change, and integrate the data before completing the order, or eliminating one or more products from the cart.
Before proceeding to the purchase of the Products, through the transmission of the order form, the Customer will be asked to carefully read the Conditions of Sale.
6. PRICES, TAXES, DUTIES AND SHIPPING COSTS
All prices reported on the product pages of the website do not include shipping costs, taxes, and other charges to be added, which will be borne by the Customer.
It should be remembered that in transactions outside of the United States of America, the sales price does not include:
VAT, taxes, and duties, which are the responsibility of the Customer and will be requested and calculated by the competent authorities. Shipping costs never include charges for the fulfillment of obligations relating to the customs clearance of the product; the Customer will pay VAT and duties at the time of delivery. Moreover, any cost relating to the storage of goods are excluded from the sale price.
The payment currency used for the purchase transaction is the US Dollar. The Seller is not liable for currency differences in the event of purchases and/or refunds of the price paid for the sale in foreign currency. In the event of currency conversion, the Seller and/or the Manufacturer are not liable for the difference between the value of the initial payment and the value of the corresponding refund; risks associated with currency exchange and differences in value due to exchange rate fluctuations within the transaction lie solely and exclusively with the Customer.
For Rooftop tent shipments within the contiguous United States; states which are located on the North American continent south of the U.S. border with Canada, plus the District of Columbia.
The shipping costs for Roof Tents will be determined as follows:
Contiguous United States
|Zone A||Western United States||$ 400.00|
|Zone B||Central United States||$ 450.00|
|Zone C||Eastern United States||$ 500.00|
|Zone D||Alaska, Hawaii, Canada, and Mexico||Contact us|
|Zone E||Land Rover x Autohome Defender Tent||$ 500.00*|
Zone A: Arizona, California, Colorado, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Washington State, Wyoming
Zone B: Arkansas, Iowa, Kansas, Louisiana, Minnesota, Missouri, Nebraska, North Dakota, Oklahoma, South Dakota, Texas
Zone C: Alabama, Connecticut, Delaware, Washington D.C., Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin
Zone D: Alaska, Hawaii, Canada & Mexico
Zone E: *Land Rover x Autohome Defender Tent ships for $500.00 within the all contiguous United States due to the size of the item.
Please contact us at email@example.com or 888.852.2359 for shipping quotes involving multiple tents to one address or for addresses not specified in a zone above.
Before accepting the goods at the destination, please make sure the packaging is intact; if you find tampered packaging, missing packages, or damage to the crate, tent, or cardboard box, declare and report it on the transport documents, having the carrier countersign the notes for acknowledgment of receipt prior to the driver leaving.
Due to insurance protocols, Autohome USA is not able to accept delayed reports or complaints pertaining to delivery. These must be noted on the delivery paperwork and must include the receiver’s signature as well as the signature of the delivery driver.
We do not accept late reports or complaints.
It is the responsibility of the recipient signing for the received Product to inspect and note any and all problems before the delivery person leaves the property. Before taking delivery, make sure the packaging is undamaged. If any packaging cases are missing, damaged, or appear to be tampered with, take photos, report this on the transport document and ask
Autohome USA cannot be held responsible for damage noticed after the delivery has been accepted and signed for. If unreported damage is discovered, Autohome USA will assist you in contacting the freight company, but you must call the freight inspector, and you must file the claim. Ultimately, it is the freight company’s responsibility to deliver the shipment in good condition. It is the consignee’s responsibility to inspect and sign for the Product and note any damage. If you have a neighbor sign for the shipment, they are acting on your behalf and should follow the same accepting procedure. Deliveries without the accessories ordered or other missing items (due to their non-availability in the Warehouse) shall not give rise to disputes or claims of any kind. If the goods are not accepted, all the expenses arising shall be borne by the Customer.
Shipments outside of the contiguous United States; to include Alaska, Hawaii, and all off-shore U.S. territories and possessions, such as Puerto Rico:
Alaska, Hawaii, and US territories: Please contact us at firstname.lastname@example.org or +1 888.852.2359 for a direct shipping quote.
Countries outside of the United States: Please contact us at email@example.com or +1 888.852.2359 for direct assistance.
7. GUARANTEE OF SATISFACTION - RETURNS AND EXCHANGES
If, within thirty (30) days of purchase, you wish to return or exchange your tent for any reason, we will exchange it for another model or refund your money, less a 10% restocking fee. The tent must be received in new, merchantable condition, and not listed as a New Old Stock Final Sale item. This satisfaction guarantee does not include shipping, crating, or additional charges for upgrading to a higher-priced model. The refund will include only the price paid for the sale and the initial shipping costs charged. Any additional or higher shipping costs required to return the Product shall be borne by the Customer, as well as any duties and costs relating to the storage of goods. Please note that the return is understood to have been executed upon completion of the return and delivery of the Product to Autohome USA. The responsibility for returning the Product lies with the Customer.
The return shall be deemed to have been properly exercised if the following conditions are fully met:
- a notice is sent by e-mail to request a Return Authorization Number from Autohome USA within thirty (30) calendar days from the date on which the Customer received the Product, containing all the required information;
- the Product must not have been used or damaged; We do not accept returns of used goods;
- Product must be returned in its original wrapping and in the packaging received by the Customer.
After Autohome USA has received the return and checked that all requirements have been met, Autohome USA will send an e-mail confirming the acceptance of the returned goods and issue a corresponding Return Authorization Number. The refund will be activated as soon as possible and, in any case, within fourteen (14) days of receipt of the returned goods. The Authorized Seller will make the refund referred to in the first paragraph using the same payment system chosen by the Customer on their initial purchase. Autohome USA and the Authorized Seller may withhold the refund until they have received the return of the Product or until the Customer has proved that they have returned the Product. The Customer is responsible for the return and shipping of the Product, for any decrease in the Product value resulting from its handling, use, or for any tampering and/or misuse that causes damage to the item.
The return procedure is considered completed upon receipt by the Customer of the return of funds minus a 10% restocking fee if applicable.
Autohome fiberglass shells are handcrafted products manufactured through accurate manual techniques; therefore, it is possible to have weight variations, in the range of 10 %. The Autohome logo and product decal may vary from the product images on our website depending on available materials the during the manufacturing process, this does not effect the functionality of the product. Replacement decals may be purchased directly from Autohome USA by contacting us at firstname.lastname@example.org
8. WARRANTY REGISTRATION
In order to make use of the Warranty without the need to supply additional proof of purchase documentation, the Customer is required to register the Warranty on the website under the link "Warranty registration".
9. WARRANTY VALIDITY
If the Customer has not registered the Warranty, they must produce a copy of the invoice and/or a purchase receipt or a valid document proving the payment.
For further information and assistance on the Site or on how to purchase online, the Customer may contact Autohome USA, Inc. at the following e-mail address email@example.com or firstname.lastname@example.org. Phone number (888) 852-2359.
Write to the company at the following address:
Autohome USA, Inc. Corporate Office
411 West Third Street Suite 1
Carson City, Nevada 89703
Acceptance of Terms
Privacy and Personal Information
The Website may contain links to other websites (“Linked Sites”). The Linked Sites are not under the control of the Company, and the Company is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Company is not responsible for webcasting or any other form of transmission received from the any Linked Site. The Company is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Company of the site or any association with its operators.
Equipment, Internet and Software Requirements
You may be required to download or install certain third-party software or maintain a high-speed broadband or internet connection in order to access and use certain Services or Content (as defined below) purchased or provided by the Company. The Company is not responsible for your use of any third-party service.
Use of Communication Services
The Website may contain blog comments, message boards, chat rooms, user review forums and/or other interactive services (both public and private) and include both public boards and private forums. You must register in accordance with instructions that you will find on the Website in order to use any Communication Services. You may not post on any Communication Services, or send to any other Communication Services user or our staff, any material that is abusive, vulgar, threatening, harassing, libelous, defamatory, obscene, invades a person’s privacy, violates any intellectual or other property rights, or that would otherwise violate any law. You may not use any Communication Services in a commercial manner.
You may not post material that solicits funds, or that advertises or solicits goods or services. You may not post material known to be false. You may not post messages that contain stock touts. You may not post or transmit any information, software or other material that contains a virus or other harmful component.
We are not responsible for material appearing in any Communication Services on the Website, except for material signed by one of our identified representatives. We are not responsible for screening material posted by users for libel, obscenity, invasion of privacy, copyright or trademark infringement, accuracy, or for any other reason. We retain, however, the right to modify or remove messages or other material that we, in our sole discretion, consider infringing, offensive, abusive, defamatory, obscene, snarky, stale, or otherwise unacceptable. We also reserve the right to edit materials for any other reason.
The Company may use your User Submissions in a number of different ways in connection with the Website and the Services as the Company may determine at its sole discretion, including but not limited to, publicly displaying it, reformatting it, incorporating it into marketing materials, advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing other users to do the same in connection with their own websites, media platforms, and applications (“Third Party Media”). By submitting User Submissions on the
Website or otherwise through the Services, you grant the Company a worldwide, non-exclusive, royalty-free, fully paid, sub-licensable and transferable license to use, copy, edit, modify, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions in connection with the Website, the Services and the Company’s (and its successors and assigns) business, including without limitation for promoting and redistributing part or all of the Website (and derivate works thereof) or the Services in any media formats and through any media channels (including, without limitation, third party websites and feeds). You also grant each user of the Website or the Services, including Third Party Media, a non-exclusive license to access your User Submissions through the Website and the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submission in connection with the use of the Website, the Services and Third Party Media. For clarity, the foregoing license grant to the Company does not affect your other ownership or license rights in your User Submission(s), including the right to grant additional licenses to the material in your User Submission(s), unless otherwise agreed in writing with the Company.
You represent and warrant that you have all rights to grant such license to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, contract rights, or any other intellectual property or proprietary rights.
You understand that all information publicly posted or privately transmitted through the Website is the sole responsibility of the person from which such Content originated; that the Company will not be liable for any errors or omissions in any Content; and that the Company cannot guarantee the identity of any other users with whom you may interact in the course of using the Services.
When you delete your User Submissions, they will be removed from the Services. However, you understand that any removed User Submissions may persist in backup copies for a reasonable period of time (but following removal will not be shared with others) or may remain with users who have previously accessed or downloaded your User Submissions.
If you believe that any Content on the Website infringes upon any copyright which you own or control, you may send a notification of such claimed infringement to Company at email@example.com.
Save to the extent required by law, the Company has no special relationship with or fiduciary duty to you. You acknowledge that the Company has no control over, and no duty to take any action regarding: which users gain access to the Services; what Content you access via the Services; what effects the Content may have on you; how you may interpret or use the Content; or what actions you may take as a result of having been exposed to the Content.
You release the Company from all liability for you having acquired or not acquired Content through the Services. The Services may contain, or direct you to websites containing, information that some people may find offensive or inappropriate. The Company makes no representations concerning any Content contained in or accessed through the Services, and the Company will not be responsible or liable for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services.
You release us from all liability relating to your connections and relationships with other users. You understand that we do not, in any way, screen users, nor do we inquire into the backgrounds of users or attempt to verify their backgrounds or statements. We make no representations or warranties as to the conduct of users or the veracity of any information users provide. In no event shall we be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the Services, including, without limitation, bodily injury, emotional distress, and any damages resulting in any way from communications or meetings with users or persons you may otherwise meet through the Services. As such, you agree to take reasonable precautions and exercise the utmost personal care in all interactions with any individual you come into contact with through the Services, particularly if you decide to meet such individuals in person. For example, you should not, under any circumstances, provide your financial information (e.g., credit card or bank account numbers) to other individuals.
THE WEBSITE, SERVICES, CONTENT AND LINK ARE PROVIDED "AS IS", "AS AVAILABLE" AND ARE PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW.
THE COMPANY, AND ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (A) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE WEBSITE, SERVICES, CONTENT AND LINK IS SOLELY AT YOUR OWN RISK. SOME STATES / COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU OR MAY BE LIMITED ACCORDINGLY AT OUR DISCRETION.
Limitation of Liability
ALL LIABILITY OF THE COMPANY, ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS HOWSOEVER ARISING FOR ANY LOSS SUFFERED AS A RESULT OF YOUR USE THE WEBSITE, SERVICES, CONTENT, USER SUBMISSIONS OR COMPANY LINK IS EXPRESSLY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW, SAVE THAT, IF A COURT OF COMPETENT JURISDICTION DETERMINES THAT LIABILITY OF THE COMPANY, ITS DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS (AS APPLICABLE) HAS ARISEN, THE TOTAL OF SUCH LIABILITY SHALL BE LIMITED IN AGGREGATE TO ONE HUNDRED US DOLLARS ($100).
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, NOR ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY OR OTHERWISE (AND WHETHER OR NOT THE COMPANY, ITS OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, REPRESENTATIVES, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS HAD PRIOR KNOWLEDGE OF THE CIRCUMSTANCES GIVING RISE TO SUCH LOSS OR DAMAGE) WITH RESPECT TO THE WEBSITE, SERVICES, CONTENT, USER SUBMISSIONS OR THE COMPANY LINK FOR:
- INDIRECT OR CONSEQUENTIAL LOSSES OR DAMAGES;
- LOSS OF ACTUAL OR ANTICIPATED PROFITS;
- LOSS OF REVENUE;
- LOSS OF GOODWILL;
- LOSS OF DATA;
- LOSS OF ANTICIPATED SAVINGS;
- WASTED EXPENDITURE; OR
- COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES.
General Legal Terms
You may contact the Company at firstname.lastname@example.org.